Nameplate/Number/Size Changes:
You have 72 hours from the time of purchase, for a custom item, to adjust the nameplate number and size in the app. You have 72 hours from the time of purchase, for a standard item, to adjust the size in ZenDesk. You have 72 hours in full to edit customizations and size changes via the app or zendesk from the time of purchase, regardless if the item is still available on the website. Sleeve numbers will match the back number unless otherwise stated in the description of the product. There is no “sleeve only” customization available. Please see the following ZenDesk article for help on customization. Linked HERE.
Shipping Questions:
All pre-sale items ship times are in the product listing. Pre-sales close anywhere from between 24 hours after drop to up to two weeks after the drop. Shipping windows begin once the item is closed. Although 6-8 weeks is what we stick to achieving, we often see items being delivered before that. In the event of a busy season or holidays, shipping windows are subject to change. All of our in-stock items ship within 2-5 business days. Once your order is ready for shipment you will receive an email with all relative tracking information.
Exchanges:
There are no returns or exchanges. All sales are final.
Address Change:
Please submit a ZenDesk request as soon as possible regarding address changes to ensure proper delivery. Elev808 cannot be responsible for address change requests that are submitted after a product is shipped. Additionally, we can only change addresses to another address with the original purchaser's name. You will not be allowed to sell or trade your jersey with another person prior to receiving it yourself. If you would like to change your address, your change request must include (1) your order number, and (2) your full address including your full name, street address, unit number, city, state, and zip code.
Jersey Cleaning:
The best and only approved way to clean by Elev808 is by dry cleaning. Dry cleaning will ensure a clean and undamaged final product. We have seen many be successful with washing their jerseys by hand or on delicate cycles while inside out with cold water and hang drying. Although mostly all good outcomes when using a washing machine or washing by hand, we cannot guarantee or be responsible for any damage since every washing machine/hand wash method is different and there have been different outcomes.
ZenDesk:
Please submit any questions or concerns through ZenDesk. Please use the relevant form for your request as this collects all necessary information for a smooth and efficient solution. Linked HERE.
Please visit our general ZenDesk Help Desk for more information. Linked HERE.