Damages, Defects, and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a defective product, or the incorrect item, you must reach out to us within 7 days of the product being delivered with photos of the defect and/or incorrect item. We stand by our products and are committed to providing defect free items, however from time to time there are defects on a limited number of the items that are missed. We will be happy to work with you directly to come up with a solution. Products must be unworn and we must be contacted within 7 days of delivery for a resolution to be possible. Elev808 unfortunately cannot be responsible for incorrect sizes ordered or nameplate/number errors that were caused by an incorrect submission on the customer's end. Please read the following policies for solutions specific to custom jerseys, standard jerseys, and standard nonjersey items.
REPLACEMENT POLICY
*Effective for new drops starting 3/7/25
Non Apparel/Non Jersey Items:
(Example: Flags, Bucket hats, Pins, etc.)
*All sales are final. There are no returns or exchanges.*
- If the item arrives with errors due to 808 or manufacturer; a partial refund is firstly available. If the error requires a replacement, a replacement will be sent at no charge to the customer pending item availability. If the item is unavailable, a full refund will be issued.
- If the item fails to arrive due to 808 errors; a replacement will be sent at no charge to the customer pending item availability. If the item is unavailable, a full refund will be issued.
- If the item arrives with errors due to the customer’s incorrect selection, incorrect address provided, or other errors made by the customer; a replacement can be sent after the payment of a new order at listing price plus shipping, pending item availability. If unavailable, a return/refund/exchange is not available.
- If the item fails to arrive due to mail courier error the customer will need to file a claim with the mail courier and/or Route if shipping protection was purchased. A replacement can be sent after the payment of a new order at listing price plus shipping, pending item availability. If unavailable, a refund/exchange is not available. The only refunds issued would be through the mail courier and/or Route directly to the customer pending the protection plan purchased.