*Effective for new drops starting 3/7/25
Damages, Defects, and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a defective product, or the incorrect item, you must reach out to us within 7 days of the product being delivered with photos of the defect and/or incorrect item. We stand by our products and are committed to providing defect free items, however from time to time there are defects on a limited number of the items that are missed. We will be happy to work with you directly to come up with a solution. Products must be unworn and we must be contacted within 7 days of delivery for a resolution to be possible. Elev808 unfortunately cannot be responsible for incorrect sizes ordered or nameplate/number errors that were caused by an incorrect submission on the customer's end. Please read the following policies for solutions specific to custom jerseys, standard jerseys, and standard nonjersey items.
REMAKES POLICY
Jerseys:
*All sales are final. There are no returns or exchanges.*
Remakes will be issued for the following circumstances:
- If the jersey arrives with errors due to 808 or manufacturer; a partial refund is firstly available. If the error requires a remake, a remake will be submitted at no charge to the customer.
- If the jersey fails to arrive due to 808 errors; a remake will be submitted at no charge to the customer.
- If the jersey arrives with errors due to the customer’s incorrect customization, incorrect address provided, or other errors made by the customer; a remake can be submitted, after the payment for a new order at listing price plus shipping
- If the jersey item fails to arrive due to mail courier error the customer will need to file a claim with the mail courier and/or Route if shipping protection was purchased. A remake can be submitted after the payment of a new order at listing price plus shipping. The only refunds issued would be through the mail courier and/or Route directly to the customer pending the protection plan purchased.
Apparel:
*All sales are final. There are no returns or exchanges.*
Remakes will be issued for the following circumstances:
- If the apparel item arrives with errors due to 808 or manufacturer; a partial refund is firstly available. If the error requires a remake, a remake will be submitted at no charge to the customer. Some apparel items cannot be submitted for an individual order, in this case, a full refund will be issued.
- If the apparel item fails to arrive due to 808 errors; a remake will be submitted at no charge to the customer. Some apparel items cannot be submitted for an individual order, in this case, a full refund will be issued.
- If the apparel item arrives with errors due to the customer’s incorrect size selection, incorrect address provided, or other errors made by the customer; a remake can be submitted, after the payment for a new order at listing price plus shipping. Some apparel items cannot be submitted for an individual order, in this case, a return/refund/exchange is not available.
- If the apparel item fails to arrive due to mail courier error the customer will need to file a claim with the mail courier and/or Route if shipping protection was purchased. A remake can be submitted after the payment of a new order at listing price plus shipping. Some apparel items cannot be submitted for an individual order, in this case, a refund/exchange is not available. The only refunds issued would be through the mail courier and/or Route directly to the customer pending the protection plan purchased.
Non Apparel/Non Jersey Items:
(Example: Flags, Bucket hats, Pins, etc.)
*All sales are final. There are no returns or exchanges.*
- If the item arrives with errors due to 808 or manufacturer; a partial refund is firstly available. If the error requires a replacement, a replacement will be sent at no charge to the customer pending item availability. If the item is unavailable, a full refund will be issued.
- If the item fails to arrive due to 808 errors; a replacement will be sent at no charge to the customer pending item availability. If the item is unavailable, a full refund will be issued.
- If the item arrives with errors due to the customer’s incorrect selection, incorrect address provided, or other errors made by the customer; a replacement can be sent after the payment of a new order at listing price plus shipping, pending item availability. If unavailable, a return/refund/exchange is not available.
- If the item fails to arrive due to mail courier error the customer will need to file a claim with the mail courier and/or Route if shipping protection was purchased. A replacement can be sent after the payment of a new order at listing price plus shipping, pending item availability. If unavailable, a refund/exchange is not available. The only refunds issued would be through the mail courier and/or Route directly to the customer pending the protection plan purchased.
ADDITIONAL TERMS
Nameplate/Number/Size Changes:
You have 72 hours from the time of purchase, for a custom item, to adjust the nameplate number and size in the app. You have 72 hours from the time of purchase, for a standard item, to adjust the size in ZenDesk. You have 72 hours in full to edit customizations and size changes via the app or zendesk from the time of purchase, regardless if the item is still available on the website. Sleeve numbers will match the back number unless otherwise stated in the description of the product. There is no “sleeve only” customization available. Please see the following ZenDesk article for help on customization. Linked HERE.
Shipping Questions:
All pre-sale items ship times are in the product listing. Pre-sales close anywhere from between 24 hours after drop to up to two weeks after the drop. Shipping windows begin once the item is closed. Although 6-8 weeks is what we stick to achieving, we often see items being delivered before that. In the event of a busy season or holidays, shipping windows are subject to change. All of our in-stock items ship within 2-5 business days. Once your order is ready for shipment you will receive an email with all relative tracking information.
Exchanges:
There are no returns or exchanges. All sales are final.
Address Change:
Please submit a ZenDesk request as soon as possible regarding address changes to ensure proper delivery. Elev808 cannot be responsible for address change requests that are submitted after a product is shipped. Additionally, we can only change addresses to another address with the original purchaser's name. You will not be allowed to sell or trade your jersey with another person prior to receiving it yourself. If you would like to change your address, your change request must include (1) your order number, and (2) your full address including your full name, street address, unit number, city, state, and zip code.
Jersey Cleaning:
The best and only approved way to clean by Elev808 is by dry cleaning. Dry cleaning will ensure a clean and undamaged final product. We have seen many be successful with washing their jerseys by hand or on delicate cycles while inside out with cold water and hang drying. Although mostly all good outcomes when using a washing machine or washing by hand, we cannot guarantee or be responsible for any damage since every washing machine/hand wash method is different and there have been different outcomes.
ZenDesk:
Please submit any questions or concerns through ZenDesk. Please use the relevant form for your request as this collects all necessary information for a smooth and efficient solution. Linked HERE.
Please visit our general ZenDesk Help Desk for more information. Linked HERE.