Damages, Defects, and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a defective product, or the incorrect item, you must reach out to us within 7 days of the product being delivered with photos of the defect and/or incorrect item. We stand by our products and are committed to providing defect free items, however from time to time there are defects on a limited number of the items that are missed. We will be happy to work with you directly to come up with a solution. Products must be unworn and we must be contacted within 7 days of delivery for a resolution to be possible. Elev808 unfortunately cannot be responsible for incorrect sizes ordered or nameplate/number errors that were caused by an incorrect submission on the customer's end. Please read the following policies for solutions specific to custom jerseys, standard jerseys, and standard nonjersey items.
REMAKES POLICY
*Effective for new drops starting 3/7/25
Jerseys:
*All sales are final. There are no returns or exchanges.*
Remakes will be issued for the following circumstances:
- If the jersey arrives with errors due to 808 or manufacturer; a partial refund is firstly available. If the error requires a remake, a remake will be submitted at no charge to the customer.
- If the jersey fails to arrive due to 808 errors; a remake will be submitted at no charge to the customer.
- If the jersey arrives with errors due to the customer's incorrect customization, incorrect address provided, or other errors made by the customer; a remake can be submitted, after the the payment for a new order at listing price plus shipping.
- If the jersey fails to arrive due to mail courier error the customer will need to file a claim with the mail courier and/or Route if shipping protection was purchased. A remake can be submitted after the payment of a new order at listing price plus shipping. The only refunds issued would be through the mail courier and/or Route directly to the customer pending the protection plan purchased.